Warranty & Returns
At ValvesDirect, we sell products that are covered under manufacturer’s warranty varying from 1 to 2 years.
We offer our customers a 14-day free return policy. If you have purchased a product recently and it is not as per defined specifications, we will replace or refund the product at our own cost.
If you have purchased an item by mistake or are not happy with your item, the first step is to contact us and make us aware for your issue. Depending on the issue, we might ask you to send back the item at your own cost. Upon receiving the item and accessing whether it is unused and is in the same packaging as delivered without any sign of wear and tear, we may offer you a replacement or refund, provided the abovementioned conditions are met. Please expect 1 to 2 weeks for your refund to get processed. You will receive a notification from us once your refund is processed. We don’t charge restocking fee from our customers.
In case there is some manufacturing defect in the product and it is still covered under manufacturer warranty, we may ask you to return the product for accessing the issue. Upon doing so, we might send you a replacement if we are able to corroborate the issue in the product as described by you. However, in this case, the freight charged will be covered by you.[/col]